FAQ

What can I shop for? The catalog includes dolls, doll clothing, accessories, furniture and playsets, books, and clothing or accessories for girls. Review each product's options and details before choosing.

How much is shipping, and how long does it take? Checkout determines free-shipping eligibility and charges. Processing normally takes about 1–2 business days, followed by an estimated 3–5 business days of delivery/transit; these times are not guaranteed.

Can I change my mind or exchange an incorrect choice? Yes. Request a mailed return or exchange within 30 days after delivery. We accept defective and non-defective returns; non-defective goods must be new, unused, and in original condition with packaging, tags, and accessories. A free return label comes inside the package and there is no restocking fee. Ask for authorization before sending the parcel.

What if something arrives damaged, faulty, or wrong? Provide the order number, checkout email, and photos or video of the item and packaging, also identifying any missing parts. Exchanges depend on stock. Approved refunds are processed within 10 days to the original payment method.

How can I pay or contact you? Payment options available for your order are displayed at checkout; use only a method actually offered there. Use the contact details below and include the order number and purchase email when relevant.

Are cookies or measurement tools used? Essential cookies support shopping; optional analytics or advertising-measurement tools may operate where enabled and legally permitted, subject to applicable choices. Full details are in Privacy Policy. Shipping Policy, Refund Policy, Payment Policy, and Terms of Service are available through the footer.